Live Video Session Content Policy

Last Modified: 09/01/2026

Purpose and Scope.
1. This Live Video Session Content Policy describes what is and is not permitted during live video sessions on the Site, how We verify the age and identity of every person permitted to appear in one, and the controls We apply before, during, and after a session. It exists to support compliance with applicable law, Our Terms and Conditions, and the rules of the card networks and payment processors through which transactions are processed (“Card Brand Rules”).
2. A “Live Video Session” means any real-time video and audio session between a Caller and a Advisor conducted through the Site, including two-way sessions in which both participants transmit video and one-way sessions in which only one participant transmits video. Every Live Video Session is private and connects exactly two participants.
3. Although a Live Video Session is not broadcast to an audience, We treat live video content as live streamed content for the purposes of this Policy and Card Brand Rules, and We apply to it the same prohibited-content standards that We apply to content published on the Site.
4. This Policy supplements, and does not replace, Our Content Moderation Policy, which governs stored content such as profile text, photographs, and recorded video; Our Age Verification & KYC Policy; Our Community Guidelines; and Our Terms and Conditions. Where this Policy is silent, those documents control.
5. This Policy binds both participants in a Live Video Session. Each participant is responsible for their own conduct and for everything visible or audible on their side of the session.
How Live Video Sessions Operate, and How We Monitor Them.
1. Live Video Sessions are one-to-one only. The Site provides no group video, no audience or spectator mode, and no public broadcast. A session is created by Our systems for a single, identified pair of registered account holders, is bound to the transaction record for that call, and admits only those two participants. Session access is issued by Us to each participant under an identifier tied to that participant’s account; it is not a public or shareable link.
2. Screen sharing is disabled in all Live Video Sessions, as is the media platform’s own chat and file-sharing panel. The only text channel available during a session is relayed by Our servers between the two participants and by no other route.
3. We are able to monitor a Live Video Session while it is in progress. Our systems give a limited number of trained, individually authorized members of Our moderation and trust-and-safety staff the ability to observe the audio and video of a Live Video Session in real time while that session is under way. This capability belongs to Us alone. It is not available to Users, and no participant may invite, admit, or grant access to any other person.
4. We are able to end a Live Video Session while it is in progress. Where a session is or appears to be unlawful, or violates this Policy, Our Terms and Conditions, or Card Brand Rules, We may terminate it immediately, at Our sole discretion and without prior notice to either participant. We may do so whether the violation is observed by Our staff during monitoring, is reported by a participant, or is identified by Our systems. Termination disconnects both participants, destroys the session, and stops billing at that moment.
5. Both participants consent in advance to this monitoring. Live Video Sessions are available only to registered account holders who have accepted Our Terms and Conditions. Every participant expressly consents there, and again by taking part in a session under this Policy, to Our observing that session in real time and to Our ending it. That consent is a condition of access to live video: a User who does not consent may not place or accept a Live Video Session. Notice that sessions are subject to monitoring is presented to both participants in connection with each session. We rely on the consent of both parties for the purposes of the Electronic Communications Privacy Act, 18 U.S.C. § 2510 et seq., and of state laws requiring the consent of one or all parties to a communication.
6. Monitoring is exercised where there is a reason to exercise it, and on routine unannounced sampling for quality and compliance purposes. Reasons include a report or complaint concerning a session in progress or a recent session; risk indicators on either account, such as a recently verified or newly enabled account, a prior violation, an active restriction, or anomalous account or transaction activity; a requirement of law enforcement, of a regulator, or of Our financial partners or the card networks; and verification that a session subject to an open investigation is being conducted in compliance with this Policy.
7. Monitoring is limited to observing a session as it happens. We do not record, capture, or retain the audio or video of any Live Video Session, including any session that is monitored. No recording is made, no screenshot or copy is taken, and no copy of the audio or video of a session exists at any time. The session is destroyed when the call ends. Monitoring staff do not transmit audio or video into a session and do not take part in it.
8. Access to the monitoring capability is restricted to named, authorized staff, is individually credentialed, and every instance of its use is logged as described in Section 11. Staff are bound to confidentiality and may use what they observe only to enforce this Policy, Our Terms and Conditions, and applicable law. Use of the capability for any other purpose is prohibited and is grounds for immediate dismissal and, where the conduct warrants it, referral to law enforcement.
9. Our controls over live video accordingly operate at three points: before a session, by strictly limiting who is permitted to appear on camera and be paid for doing so; during a session, through published conduct rules, real-time monitoring, Our ability to terminate the session, and controls that let either participant terminate immediately; and after a session, through reporting, investigation, and enforcement against the responsible account. Sections 3 through 11 describe each of these in turn.
Who May Appear on Camera.
1. Only the verified account holder for the participating account may appear on camera during a Live Video Session. No other person may appear on camera, be visible in frame, or be audible in the session, whether or not that person is an adult and whether or not that person consents.
2. Every person who appears in a Live Video Session must be at least eighteen (18) years of age, must have been verified by Us in advance under Our Age Verification & KYC Policy, and must have consented to that appearance. There is no circumstance in which a person who has not been verified in advance may appear on camera.
3. No minor may be present in the room from which a participant transmits, visible in the background, audible, or otherwise involved in a Live Video Session in any way. This rule is absolute and applies regardless of who the minor is or why the minor is present.
4. A participant may not transmit pre-recorded video, another person’s video, a virtual or spoofed camera feed, or any artificially generated or manipulated likeness in place of a live feed of themselves. All video transmitted must be a genuine, live feed of the verified account holder.
Permitted Conduct.
1. Live Video Sessions on the Site are for consultation and conversation only. Nudity, sexual conduct, sexually explicit expression, and sexually suggestive display are not permitted in any Live Video Session on the Site. Participants must remain fully clothed and must keep the session appropriate for a general adult audience.
2. A Advisor is never required to continue any session. A Advisor may decline any request and may end any session at any time, for any reason or none, without penalty.
Prohibited Conduct During a Live Video Session. The following are strictly prohibited during any Live Video Session, by either participant, without exception:
1. Any involvement of a person under the age of eighteen (18), including the appearance, presence, voice, or depiction of a minor, any content that sexualizes a minor, and any conversation soliciting or describing sexual activity with a minor.
2. Any activity involving force, fraud, or coercion, and any conduct indicating human trafficking or that a participant is acting other than of their own free will.
3. Any sexual, obscene, or pornographic conduct, nudity, or sexually suggestive display, none of which is permitted on this Site, and any non-consensual conduct.
4. Use of, or apparent impairment by, alcohol or drugs during a session.
5. The presence or participation of any person other than the verified account holder, including any person visible in frame or audible in the background.
6. Violence, gore, self-harm, cruelty, threats, harassment, stalking, or intimidation directed at the other participant or at any person.
7. Hate speech, or conduct promoting discrimination on the basis of race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or similar characteristics.
8. Arranging, soliciting, offering, or promoting escort services, prostitution, or any in-person commercial sexual service or in-person meeting.
9. Offering, selling, promoting, or using illegal drugs, weapons, or other illegal goods or services.
10. Recording, screen-capturing, photographing, streaming, retransmitting, or otherwise capturing any part of a Live Video Session by either participant, and any distribution of material so captured. Capture is prohibited whether or not the other participant consents.
11. Displaying, transmitting, or dictating any personal contact or identifying information, including full legal names, home or work addresses, telephone numbers, email addresses, social media handles, or financial account details, belonging to either participant or to any other person.
12. Soliciting or arranging payment outside the Site, directing the other participant to an off-Site service, or attempting to continue the interaction on any platform other than the Site.
13. Impersonating another person, misrepresenting the identity of the account holder, or operating an account on behalf of another person.
14. Any other conduct that is unlawful, that violates Our Terms and Conditions, or that violates Card Brand Rules.
Age and Identity Verification.
1. Advisors. Before a Advisor may offer, enable, or take part in any Live Video Session, We verify that the Advisor is at least eighteen (18) years of age by collecting the Advisor’s full legal name and date of birth, collecting a valid, unexpired government-issued photo identification, and confirming that the identification is authentic and belongs to the account holder. This is carried out under Our Age Verification & KYC Policy.
2. Each Advisor additionally provides a signed consent agreement acknowledging this Policy and Our content rules and consenting to appear in live video.
3. Verification is a precondition, not a formality. Our systems will not permit a Advisor to enable a live video service or appear as available for live video unless the account is age-verified, the identity records above are on file, the profile has been reviewed and approved by Our moderation staff, and an approved live video rate is enabled on that profile. A Advisor who has not cleared every one of those checks cannot be reached for a Live Video Session.
4. Callers. Live Video Sessions are available only to registered account holders. No session may be started anonymously, as a guest, or without an account. Every Caller must affirm that they are at least eighteen (18) years of age before accessing age-restricted areas of the Site, registering, or making a purchase, and must hold a verified payment credential in their own name before a session can be funded and placed, which ties the account to a verified adult financial instrument.
5. Where age verification is required by applicable law, every Caller in the affected jurisdiction must additionally complete independent third-party age verification under Our Age Verification & KYC Policy before accessing age-restricted material or funding a Live Video Session. Within the scope of that requirement, verification is applied uniformly to every affected Caller, is not exercised at Our discretion, and is not waived on request.
6. In a one-way Live Video Session, the Caller is the participant who transmits video. Every requirement of Sections 3 and 5 applies to that Caller in full, including the requirement that only the verified account holder appear on camera and that no minor be present or visible. A Advisor receiving such a session is instructed to end it immediately and report it if any prohibited conduct appears, and is never penalized for doing so.
7. We may re-verify the age or identity of any participant at any time, and may withhold payouts, remove content, and suspend or terminate an account where verification cannot be completed or a participant refuses to cooperate.
Pre-Session Controls.
1. Every profile is reviewed and approved by Our trained moderation staff before it is published, under Our Content Moderation Policy. No profile is auto-approved. A Advisor cannot offer a live video rate on an unapproved profile.
2. A Advisor cannot go online for live video unless the account is age-verified, the account’s identity and payout records are complete, the profile is approved, and an approved live video rate is enabled on that profile.
3. Sessions are established only between two identified, registered accounts that are both in good standing. Accounts that are suspended, terminated, or under investigation cannot start or receive a Live Video Session.
4. Where a User has blocked another User, Our systems refuse to connect a call between them.
5. Every session is created and issued by Our servers at the moment the call is placed and is tied to the transaction record for that call. Participants cannot create, share, or reuse a session.
In-Session Controls.
1. Either participant may end a Live Video Session at any moment, immediately and unilaterally, without explanation. Ending the session terminates the connection, destroys the session, and stops billing.
2. Each participant controls their own microphone and may mute their audio at any time during a session.
3. If either participant disconnects, the session ends automatically and is torn down by Our systems. Sessions do not persist without both participants present.
4. Advisors are instructed that, where prohibited conduct occurs or a participant observes anything suggesting the involvement of a minor, coercion, or trafficking, ending the session immediately and reporting it under Section 9 is required rather than optional, and that no Advisor will be penalized for doing so.
5. Screen sharing, the media platform’s chat and file-sharing panel, and any third-party joining are disabled at the platform level and cannot be enabled by a participant.
6. We may monitor a Live Video Session in real time, and We may end it. Our staff may observe a session while it is under way, on the terms and for the reasons set out in Section 2, and may terminate the session immediately and without notice where it is or appears to be unlawful or in violation of this Policy, Our Terms and Conditions, or Card Brand Rules. Neither participant may disable, block, or circumvent that capability, and any attempt to do so is itself a violation of this Policy.
7. A session that is terminated by Us for a violation is billed only to the point of termination. The account responsible for the violation is subject to enforcement under Section 10, which may include forfeiture of any amount earned in that session.
Reporting a Live Video Session.
1. Either participant, and any other person with knowledge of a violation, may report conduct that occurred during a Live Video Session by using the reporting form at /abuse/ or by emailing Us at support@psychics.com. Reports should identify the other participant’s username and the date and approximate time of the session so that the session record can be located.
2. Reports are reviewed promptly. Reports alleging the involvement of a minor, non-consensual conduct, trafficking, or other seriously harmful or illegal conduct are prioritized for immediate review, and the reported account is suspended from live video pending the outcome of that review.
3. Reporting is available to a Advisor and to a Caller on the same terms. We do not require a participant to complete or pay for a session before reporting it.
Investigation and Enforcement.
1. Because no recording of a Live Video Session exists, investigations proceed from the report itself, the first-hand observations and written account of any member of Our staff who monitored the session under Section 2, the session and monitoring records described in Section 11, the account and verification records of both participants, the participants’ history on the Site, any prior reports concerning either account, and the content published on the reported profile.
2. Where a session is monitored and prohibited conduct is observed, the session is terminated under Section 2, the observation is recorded, and the responsible account is actioned under this Section. Conduct observed by Our staff is treated the same as conduct established by a report.
3. Enforcement is graduated according to the seriousness of the violation and may include a formal warning, removal of the live video service from an account, suspension, termination of the account, forfeiture of funds, and a permanent bar from re-registering on any site We operate.
4. Violations involving a minor, non-consensual conduct, trafficking, or other seriously harmful or illegal conduct result in immediate termination without prior notice. There is no warning step and no appeal for these categories.
5. Suspected child sexual abuse material or child exploitation is escalated immediately, the responsible account is terminated, relevant records are preserved, and the matter is reported to the National Center for Missing & Exploited Children (NCMEC) and to the appropriate law-enforcement authorities.
6. We notify Our acquirer and financial partners of confirmed illegal content or activity, and We cooperate with law enforcement and with Our financial partners in connection with their investigations.
7. A participant whose account has been actioned under this Policy may request review of that decision by contacting Us at support@psychics.com. Decisions involving suspected illegal conduct are final.
Session Records.
1. For every Live Video Session We create and retain a record containing a unique session identifier, the account identifiers of both participants, the session type and rate tier, the start and end timestamps and resulting duration, the media server and session room identifier, and the associated transaction and billing records.
2. Where a session is monitored, We additionally record the session identifier, the identity of the staff member who monitored it, the date and time the monitoring began and ended, the reason it was carried out, whether the session was terminated by Us, and any violation observed.
3. These records contain no audio, no video, and no reproduction of the contents of the communication. They establish who took part in a session and when, who monitored it and why, and what was observed, which is what an investigation under Section 10 relies upon.
4. Session records, verification records, reports, and enforcement decisions are retained for the period required by applicable law and Card Brand Rules, are handled in accordance with Our Privacy Policy, and are produced to law enforcement upon receipt of valid legal process.
Training and Governance.
1. Moderation and support staff are trained on this Policy, on the prohibited categories in Section 5, and on the escalation path in Section 10, including the recognition of indicators of coercion, trafficking, and underage involvement.
2. Staff authorized to monitor Live Video Sessions receive additional training on the permitted grounds for monitoring in Section 2, on the confidentiality obligations that attach to anything they observe, on the prohibition on recording or capturing any part of a session, and on when a session must be terminated. Authorizations are reviewed periodically and are withdrawn when a staff member no longer requires the capability.
3. Advisors must accept this Policy before offering a live video service, and are notified of material changes to it.
4. This Policy is reviewed at least annually, and additionally upon any material change in applicable law or Card Brand Rules.
Questions and Reports.
1. Questions about this Policy, and reports of conduct that violates it, may be directed to Us at support@psychics.com.